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Please tell me about your cancellation policy.
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Cancellation fees are as follows.
・Up to 11:59 PM two days prior: No cancellation fee
・From 12:00 AM the day before: 100% of the room rate
・From 12:00 AM on the day of arrival: 100% of the room rate
・No-show or cancellation without notice: 100% of the room rate
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Please tell me how to check in.
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We send check-in information two days prior, one day prior, and on the day of arrival.
・2 days prior: Instructions for entering the room
・1 day prior: Access code for check-in
・On the day: Reminder of check-in informationThis is the result.
*Please be sure to register with a valid email address when making a reservation.
*Your email may be filtered into your spam folder. If you do not receive our email, please check your spam folder. If it is still not there, please contact us. Thank you for your understanding.
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Is it possible for a child to sleep in the same bed? Is there an additional charge?
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Children are welcome to stay (no age restrictions).
Children 6 years old and under may sleep in the same bed as an adult at no additional charge.
Children 7 years old and older will be charged the adult rate.
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Is the room cleaned every day during my stay?
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We do not provide room cleaning services during your stay.
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Can I send my luggage to the hotel in advance?
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We apologize, but we do not accept advance shipments of packages.
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Is Wi-Fi available in the guest rooms?
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Yes. Free Wi-Fi is available in all rooms.
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When and how do I pay for my stay?
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Accommodation fees must be paid in advance. The following payment methods are available.
● Credit Card Payments:
, VISA, JCB, American Express, MasterCard, Discover, Rakuten Card● Electronic Payments:
, Gpay, PayPal, PayPay